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Overview

Our refund and returns policy lasts 30 дни. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

• Book with obvious signs of use
• CD, DVD, VHS tape, программное обеспечение, video game, cassette tape, or vinyl record that has been opened.
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, подарочный сертификат будет отправлен вам на почту.

Если при покупке товар не был помечен как подарок, или даритель отправил заказ себе, чтобы передать вам позже, мы вернем деньги дарителю и он узнает о вашем возврате.

Возврат доставки

Чтобы вернуть товар, вам следует отправить свой продукт по адресу: {physical address}.

Вы будете нести ответственность за оплату собственных расходов по доставке при возврате товара.. Стоимость доставки не возвращается. Если вы получили возмещение, стоимость обратной доставки будет вычтена из суммы возврата.

В зависимости от того, где вы живете, время, которое может потребоваться, чтобы обмененный товар был доставлен вам, может варьироваться.

Если вы возвращаете более дорогой товар, вы можете рассмотреть возможность использования отслеживаемой службы доставки или приобретения страховки доставки.. Мы не гарантируем, что получим возвращенный вами товар..

Нужна помощь?

Свяжитесь с нами по адресу {электронная почта} по вопросам, связанным с возвратами и возвратами.